From there, it’s up to you and the driver to coordinate a time and a place to meet. That will put you in touch with your driver. Go to the Ride History section of the app, tap the ride where you lost the item, and look for the Find a lost item button. If it has been less than 72 hours since you lost your item If you lost something during a Lyft ride, Lyft may be able to connect you with your driver to get your items back. The next updates will come via email and in-app messages. Typically, the customer support rep will ask for more information about your Lyft account and then instruct you to wait for further help. Send a direct message (DM) about your issue and wait for a support representative to follow up. Some pages will have a Contact us button that allows you to send a message to Lyft and begin a chat session with customer service.įind the “I still need help” button, then fill out the contact form Contact Lyft on Twitter: has a Twitter account- to passenger and driver support. After you select an option, a live chat with customer service will begin. In the Help and Ride History sections of the app, you can dispute a charge, report a driver, change your payment method, etc. The Lyft app offers a few ways to contact customer service and chat with support agents. Get help in the Lyft app: Use Ride History or Help to report ride issues and chat with customer service There isn’t a customer service email address. You should not use it for common complaints.Īn old number floating around the internet (84) only plays a recorded message telling you to go to the Help section of the Lyft app or. However, the critical response team is reserved for serious safety incidents. You can request a phone call from the Lyft critical response team about a safety issue, and it is possible to call them directly. The only publicly available phone number at is for the service animal hotline, ( 84) but that phone line is reserved for service animal issues. You can’t reach a human on the phone unless it’s about a serious safety incident! There is no longer a customer service phone number for Lyft passengers. You can’t call Lyft! Lyft does not currently have a customer service phone number For Lyft drivers: How to contact driver support.Contact Lyft on Twitter - Send a direct message (DM) to the Lyft support Twitter account.Go to - Recent rides are listed at the top of the page.Find a a Contact Us button in Help section topics to start a chat - A good idea if you have a general question not related to a recent ride.A live chat with customer service will begin after you report some issues To chat with customer service: Use ride receipts to report an issue.In the Lyft app main menu, use Ride History and Help to report ride issue and start a live chat with customer service - Every ride receipt has a section to report a lost item, dispute a charge or a fee, report a complaint about a driver, and many other common issues.
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